Terms & Conditions
PLEASE READ THOROUGHLY BEFORE PURCHASING A SERVICE!
These terms and conditions are specified and placed to protect our brand and any client we service.
CLIENT ACCEPTANCE
You (the client), agree that you have read, agreed, and fully comprehend the information presented to you by ER Creative Co. once you have made a purchase.
REFUNDS & DEPOSITS
Due to the nature of the services offered by ER Creative Co. , refunds ARE NOT issued under any circumstances. All sales are final. If you ("the client") are unsatisfied with our services, we are more than happy to provide solutions to reach your satisfaction.
CANCELLATIONS
ER Creative Co. or you ("the client") may terminate design services at anytime. To be eligible for a full refund, you ("the client") must request a cancellation within 24 hours after purchasing. Lack of communication, respect, or consistency can result in the clients work order being terminated and the client will no longer be allowed to work with ER Creative Co.
TURNAROUND TIMES
Branding essentials turnaround time is 7-14 business days.
Website development turnaround time is 3-4 weeks. Rush order options are not available for website development. Please note all website development requirements must be submitted in a timely manner to ensure client receives website within the turnaround time. Failure to submit all needed information may delay the completion of the clients website development.
Brand packages turnaround times will vary on the package chosen. The average turnaround time for packages is 2-3 weeks. It is important to submit all needed information for the branding package chosen. Rush order options are not available for packages.
Turnaround times may vary depending on the client and/or unforeseen circumstances that may happen such as natural disaster, family emergency, illness, etc. If an unforeseen circumstance occurs, the client will be notified immediately.
FILE EXPORT
Once services are approved by the client, files be exported as PNG, PDF, and JPEG via Dropbox link sent to email. If client needs a different file export such as SVG, AI, or PSD, the client must submit an request.
REVISIONS
All services with the exclusion of website development includes revision limit of 3. If the project ER Creative Co. created did not meet your expectations, you may make any changes up to 3 attempts, no charge. Revisions may include brand colors, typography, alignment, or sizing. Once the third revision is made, the project will be considered finalized unless the client would like additional changes made which will result in a $20 fee per revision. ER Creative Co. has all rights to service proofs and should not be used in any format until finalized and released to the client.
BOOK WITH A VISION
Prior to booking with ER Creative Co. , it is vital that you ("the client") have an clear vision of your brand and how you would like the service of your choice to be designed. It is encouraged to be very thorough when specifying details of your brand. Tell us what your brand stands for, the back story, brand palette with hex codes, etc.
PLEASE REFRAIN FROM THE FOLLOWING:
"I'm not sure how I want it, but just make it pop!"
"I'm not creative, you can freestyle."
"Create what you think would look best for my best."
COMMUNICATION AND GHOSTING
Clients are encouraged to maintain consistency in communication with ER Creative Co. , throughout the design process of the service booked. Clients who fail to communicate consistently will experience a delay in their project being completed. If the you ("the client") do not contact nor respond to emails from ER Creative Co. within 7 business days, the project will be paused and the client must reinstate the process with a fee of $25.
If you ("the client") do not submit requested information, or respond to emails/messages within 30 business days of booking, the order will be archived, and you ("the client") will need to submit a reinstatement fee of $50 to restart the design process. This is considered "ghosting" which we do not encourage any clients to do during the design process.